Sevox Medical Services LLC ("Sevox," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or interact with our services.

Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website, schedule appointments, complete forms, or contact our clinic. This information may include:

• Name

• Phone number

• Email address

• Date of birth

• Insurance information

• Health information provided for treatment or scheduling

• Any other information you submit through website forms

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device type

• Pages visited on our website

• Cookies and analytics data

How We Use Your Information

We use the information we collect for purposes including:

• Scheduling and managing appointments

• Providing mental health and medical services

• Communicating with patients regarding care

• Sending appointment reminders and service notifications

• Processing billing and insurance claims

• Responding to inquiries

• Improving our website and services

• Meeting legal and regulatory requirements

SMS Communications

If you provide your phone number and consent to receive text messages, we may send SMS communications related to your care or services. These messages may include:

• Appointment reminders

• Appointment confirmations

• Follow-up messages

• Account or service notifications

SMS consent is not shared with third parties or affiliates for marketing purposes. SMS consent is not shared with third parties.

How We Share Your Information

We do not sell your personal information. We may share your information only when necessary to operate our services, including:

• Insurance companies for billing and claims processing

• Healthcare providers involved in your care

• Secure technology vendors that support our operations (such as electronic health records systems, scheduling platforms, billing services, and website hosting providers)

• Government or regulatory agencies when required by law

All vendors that handle protected health information are expected to comply with applicable privacy and security regulations.

HIPAA and Medical Information

Sevox Medical Services LLC complies with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Medical records and protected health information are stored and handled using secure systems designed to protect patient confidentiality.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality and analyze site traffic. Cookies help us understand how visitors use our website and allow us to enhance user experience.

You can adjust your browser settings to refuse cookies if you prefer.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request restrictions on certain uses or disclosures

Requests regarding personal information may be submitted using the contact information below.

Third-Party Links

Our website may contain links to external websites that are not operated by Sevox Medical Services LLC. We are not responsible for the privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Sevox Medical Services LLC
13219 Executive Park Terrace
Germantown, Maryland 20874

Phone: 240-762-4141
Website: www.sevoxmedicalservices.com